Return & Refund Policy

Customers may request a return within 7 calendar days after the order is delivered.

To request a return, you must contact us within the 7-day period. Returns sent without prior authorization may not be accepted.

To qualify for a return, the product must generally:

• Be unused, unworn, and in substantially the same condition in which it was received.
• Include its original packaging, accessories, manuals, and other included components when applicable.
• Include proof of purchase or the applicable order number.

Products that have been used, damaged after delivery, altered, washed, installed, or otherwise made unsuitable for resale may not qualify for a return.

Please inspect your order when it arrives.

If your product arrives damaged, defective, incorrect, or with items missing, contact us as soon as possible. We may request photographs or video showing the product, packaging, shipping label, damage, defect, or missing components.

Once verified, we may provide an appropriate resolution, which can include a replacement, reshipment, partial refund, or full refund, depending on the circumstances.

If you simply change your mind, order the wrong item, select the wrong size/color/variant, or no longer want the product, contact us within 7 days of delivery.

Approval of these returns is subject to the item's condition and eligibility.

Unless otherwise required by law or stated by us, customers are responsible for return shipping costs for change-of-mind returns.

Do not return a product to the address shown on the original shipping package unless we specifically instruct you to do so.

Because products may be fulfilled from different warehouses, an approved return address will be provided after your return request has been reviewed.

For verified damaged, defective, or incorrect products, we will provide instructions regarding the appropriate resolution and any applicable return shipping.

After an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will generally be issued to the original payment method. Processing times after a refund is issued can vary depending on your bank, credit card issuer, or payment provider.

Original shipping charges, when separately charged, may be non-refundable except when required by law or when the return results from an error on our part.

Certain products may not be eligible for return for health, hygiene, safety, customization, or other reasons. These may include:

• Personalized or custom-made products
• Used or installed products
• Personal-care or hygiene products once opened, where applicable
• Products damaged through misuse or improper handling
• Gift cards or other non-returnable digital products, if offered
• Other products specifically identified as final sale or non-returnable before purchase

Your statutory rights, where applicable, are not affected.

We process orders as quickly as possible. If you need to cancel an order, contact us immediately.

We cannot guarantee cancellation after an order has entered processing, fulfillment, or shipment.

To start a return or report a problem with an order, contact Royal Palm through the customer-support contact information provided on our website.

Please provide:

• Order number
• Customer name/email
• Product involved
• Reason for the request
• Photos or video when reporting damage, defects, incorrect products, or missing items

We will review the request and provide further instructions.